Review your order to ensure all details are correct before finalizing your purchase. National CPAP is not responsible for incorrect ordering.
Are your products in stock?
All items are in-stock and available unless they are marked 'out of stock'.
How do I cancel an order?
Email us at (Enter email here) with your order number. We can cancel your order if the order hasn’t been processed yet. Orders in transit cannot be canceled.
Why haven’t I received my refund for a canceled order?
Refunds typically take 3-7 business days to appear on your credit card statement.
Do you offer pickup?
Yes, pickup is available at our clinic locations.
What if my order is being returned to the sender?
If a delivery fails due to an address issue, contact us for help. We can arrange a reship of your returned order, but additional shipping fees may apply.
I was charged multiple times for an attempted order.
Pending charges are temporary and will fall off if the order wasn’t completed. Contact your bank or credit card provider for more details.
What is your return policy?
Visit our return policy page for more details.
Why was my order canceled?
Orders may be canceled due to insufficient stock, payment issues, fraud concerns, missing prescriptions, or orders with shipping addresses outside Canada.
I made multiple orders—how do I know for sure?
If you didn’t receive a confirmation email, the transactions were incomplete. If you received multiple confirmations, email us with your order numbers for assistance.
Can I get an invoice for my order?
Invoices are emailed after your order is processed and ready to ship. You can also access them in your account under "Order History."
Can I change the name on my invoice?
Orders should be placed under the intended customer’s name. If you need to cancel, email us, and we’ll help if the order hasn’t been fulfilled.
How do I apply a credit to my order?
Log into your account to view and apply available credits at checkout.