Orders are processed within 3 business days and typically delivered within 7 business days. Enjoy free shipping on orders over $99—shipping fees for smaller orders are calculated at checkout. Once your order ships, you’ll receive a tracking number by email. Please allow up to 24 hours for tracking updates. Pickup is also available at our clinic locations. Currently, we ship within Canada only.
For more details, please see our FAQ below.
All items are in-stock and available unless they are marked 'out of stock'.
A valid prescription is required to purchase a CPAP machine, allowing our clinical team to set the appropriate pressure settings for you. CPAP masks and accessories do not require a prescription.
Invoices are emailed after your order is processed and ready to ship. You can also access them in your account under "Order History."
Orders should be placed under the intended customer’s name. If you need to cancel, email us, and we’ll help if the order hasn’t been fulfilled.
Email us at (Enter email here) with your order number. We can cancel your order if the order hasn’t been processed yet. Orders in transit cannot be canceled.
Yes, pickup is available at our clinic locations.
Pickup is currently available only at National CPAP, located at 1571 Sandhurst Circle, Unit 115B, Scarborough, ON M1V 1V2. You'll find us inside Woodside Square, conveniently at Finch Avenue East and McCowan Road, with ample parking on-site.
Visit our return policy page for more details.
Refunds typically take 3-7 business days to appear on your credit card statement.
If a delivery fails due to an address issue, contact us for help. We can arrange a reship of your returned order, but additional shipping fees may apply.
Pending charges are temporary and will fall off if the order wasn’t completed. Contact your bank or credit card provider for more details.
Orders may be canceled due to insufficient stock, payment issues, fraud concerns, missing prescriptions, or orders with shipping addresses outside Canada.
If you didn’t receive a confirmation email, the transactions were incomplete. If you received multiple confirmations, email us with your order numbers for assistance.
Log into your account to view and apply available credits at checkout.
Orders are processed within 3 business days and can take up to 7 business days for delivery.
Shipping is free on orders over $99; otherwise, it’s calculated at checkout.
We ship orders directly from various clinic locations within Toronto, Ontario.
Yes, you'll receive a tracking number by email once your order has shipped. You can also track your order anytime using the 'Track Order' link in our website footer. Please allow up to 24 hours for tracking updates to appear.
Yes, pickup is available at our clinic locations.
Pickup is currently available only at National CPAP, located at 1571 Sandhurst Circle, Unit 115B, Scarborough, ON M1V 1V2. You'll find us inside Woodside Square, conveniently at Finch Avenue East and McCowan Road, with ample parking on-site.
We only ship within Canada at this time.
We happily accept returns on most unopened products within 30 days of the ship date. A 10% restocking fee will be applied to returns, which will be deducted from your refund. Please note, opened items or those missing their original safety seals or stickers are not eligible for return. Please reach out to us for return instructions.
Return shipping fees are the customer’s responsibility. Once we receive your return, please allow up to 10 business days for processing. A refund notification will be sent to the email address on file.
Refunds are processed within 7 days from when we receive the item(s).
If you receive an item that is defective due to a manufacturing error, we’re happy to replace it at no cost to you. Simply email us a photo of the defect, along with your order number. Once we verify the issue, we will arrange for a replacement to be sent to you. We are committed to ensuring your satisfaction and providing you with a seamless experience.